Frequently Asked Questions
Everything you need to know about your next travel companion.
What makes the Trtl Pillow different from traditional U-shaped pillows?
The Trtl Pillow features a patented internal support system that keeps your head in an ergonomic position, preventing neck strain. It is also half the size of a traditional travel pillow and made from soft fleece for maximum comfort.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-4 business days. We also offer an express shipping option at checkout which usually delivers within 1-2 business days.
Can I machine wash my Trtl Pillow?
Yes! Simply remove the internal support frame from the fleece wrap and you can machine wash the fabric on a cool cycle. We recommend air drying to maintain the softness of the material.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund, provided the item is in its original condition.
Do you ship internationally from the UK store?
While this store primarily serves the UK, we have dedicated stores for the US, Canada, and Europe to ensure the fastest delivery and lowest shipping costs for our global customers.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and speedy checkout.